• Plans & Pricing
  • Log in
  • Get started
  • WordPress Hosting
  • WordPress for Agencies
  • Become an Affiliate
  • Domain Names
  • AI Website Builder
  • Website Builder
  • Create a Blog
  • Newsletter
  • Professional Email
  • Website Design Services
  • Commerce
  • WordPress Studio
  • Enterprise WordPress 
  • Overview
  • WordPress Themes
  • WordPress Plugins
  • WordPress Patterns
  • Google Apps
  • Support Center
  • WordPress News
  • Business Name Generator
  • Logo Maker
  • Discover New Posts
  • Popular Tags
  • Blog Search
Get started
  • Sign up
  • Log in
About
  • Plans & Pricing
Products
  • WordPress Hosting
  • WordPress for Agencies
  • Become an Affiliate
  • Domain Names
  • AI Website Builder
  • Website Builder
  • Create a Blog
  • Newsletter
  • Professional Email
  • Website Design Services
  • Commerce
  • WordPress Studio
  • Enterprise WordPress  
Features
  • Overview
  • WordPress Themes
  • WordPress Plugins
  • WordPress Patterns
  • Google Apps
Resources
  • Support Center
  • WordPress News
  • Business Name Generator
  • Logo Maker
  • Discover New Posts
  • Popular Tags
  • Blog Search
Jetpack App
  • Learn more
  • Support Center
  • Guides
  • Courses
  • Forums
  • Contact
Search
  • Support Center
  • Guides
  • Courses
  • Forums
  • Contact
Forums / Can't access WordPress.com at all

Can't access WordPress.com at all

  • Unknown's avatar
    genevievepetrillo · Member · Sep 3, 2012 at 11:42 pm
    • Copy link Copy link
    • Add topic to favorites Add topic to favorites

    I’m posting for a friend. firstandfabulous.wordpress.com Since she posted on her blog this morning, she has not been able to access WordPress.com at all – not to check her post, answer comments, or access the dashboard. She can’t even visit other WordPress blogs. Each attempt fails to load and times out.

    Is there an email support address? Any advice I can give her? She can’t get support because she can’t log onto wordpress. Her email is (email visible only to moderators and staff)

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    raincoaster · Member · Sep 4, 2012 at 12:20 am
    • Copy link Copy link

    If you look around the forum you will see that there are a great many people having the same issues.

    Are you using the new Post button in the grey Admin bar, or are you posting from the Dashboard->Posts->New Post page? The latter works better.

    What browser and version are you using?

    Have you enabled https on your blog?

    What is your ISP?

  • Unknown's avatar
    genevievepetrillo · Member · Sep 4, 2012 at 12:29 am
    • Copy link Copy link

    I am doing fine on wordpress. I have seen similar problems on the forums.

    My friend who actually has the problem can’t even get to the dashboard! That’s why I’m posting for her. How else can she get support when WordPress won’t let her in??

    She’s at firstandfabulous.wordpress.com and (email visible only to moderators and staff)

  • Unknown's avatar
    raincoaster · Member · Sep 4, 2012 at 12:37 am
    • Copy link Copy link

    I need those answers from her, then.

  • Unknown's avatar
    genevievepetrillo · Member · Sep 4, 2012 at 12:56 am
    • Copy link Copy link

    Firefox 15.0 on PC and Safari on iPhone and iPad.

    ISP – Comcast

    All of this is the same as this morning when it was working.

    Https not enabled, and can’t be enabled without access to the dashboard.

  • Unknown's avatar
    raincoaster · Member · Sep 4, 2012 at 12:59 am
    • Copy link Copy link

    Thanks. I will flag this for staff attention. Comcast has done this once before, so that makes me think it is down to them.

  • Unknown's avatar
    raincoaster · Member · Sep 4, 2012 at 1:00 am
    • Copy link Copy link

    See if she can connect if she tries on, say, a Starbucks wifi connection.

  • Unknown's avatar
    genevievepetrillo · Member · Sep 4, 2012 at 12:25 pm
    • Copy link Copy link

    Things look back to normal this morning. Thanks SO MUCH for helping in this unusual situation.

  • The topic ‘Can't access WordPress.com at all’ is closed to new replies.

Tags

  • Account Recovery
  • lockout

About this topic

  • In: Support
  • 2 participants
  • 7 replies
  • Last activity 13 years
  • Latest reply from genevievepetrillo

Couldn't find what you needed?

Contact us

Contact us

Get answers from our AI assistant, with access to 24/7 expert human support on paid plans.

Browse our guides

Browse our guides

Find step-by-step solutions to common questions in our comprehensive guides.

WordPress.com

Products
  • WordPress Hosting
  • WordPress for Agencies
  • Become an Affiliate
  • Domain Names
  • AI Website Builder
  • Website Builder
  • Create a Blog
  • Professional Email
  • Website Design Services
  • WordPress Studio
  • Enterprise WordPress
Features
  • Overview
  • WordPress Themes
  • WordPress Plugins
  • WordPress Patterns
  • Google Apps
Resources
  • WordPress.com Blog
  • Business Name Generator
  • Logo Maker
  • WordPress.com Reader
  • Accessibility
  • Remove Subscriptions
Help
  • Support Center
  • Guides
  • Courses
  • Forums
  • Contact
  • Developer Resources
Company
  • About
  • Press
  • Terms of Service
  • Privacy Policy
  • Do Not Sell or Share My Personal Information
  • Privacy Notice for California Users
DeutschEspañolFrançaisBahasa IndonesiaItalianoNederlandsPortuguês do BrasilSvenskaTürkçeРусскийالعربيةעִבְרִית日本語한국어简体中文繁體中文English

Mobile Apps

  • Download on the App Store
  • Get it on Google Play

Social Media

  • WordPress.com on Facebook
  • WordPress.com on X (Twitter)
  • WordPress.com on Instagram
  • WordPress.com on YouTube

Automattic

Automattic
Work With Us
    • WordPress.com Forums
    • Sign up
    • Log in
    • Copy shortlink
    • Report this content
    • Manage subscriptions