Cant Access WP Admin

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  lifestenhealth · Member · Jan 24, 2023 at 3:06 pm

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  My wordpress account seemed to have been hacked. I cant access WP Admin and i keep getting my site redirected to this site https://en.firstgooal.com/unanswered could you help me with that?

  Self-declared URL: https://lifesten.health/
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Jan 25, 2023 at 12:14 am

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  Hi there,

  Hi there,

  We can’t help directly because we don’t host lifesten.health on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.

  Instead your host (Namecheap) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Specifically we use a custom login system on WordPress.com (for enhanced security) that also helps prevent this kind of lockout from occurring.

  The good news is that as long as you have access to the server control panel through Namecheap, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org support article will walk you through it: https://wordpress.org/support/article/resetting-your-password/

  You can ask Namecheap support for direct assistance in completing the steps in that article; they would be in the best position to help.

  Hope that points you in the right direction!