Can’t access WP admin dashboard due to critical internal server error.
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Hey everyone!
Unfortunately, we encountered a critical server error earlier this afternoon after attempting to install and activate the Yoast SEO plugin on our WordPress site.
We suspect that the error may have occurred to a potential incompatibility with our website’s theme or another plugin. However, we are unable to uninstall Yoast SEO due to the error not allowing us to access our admin dashboard or any administrative options.
As we’re not IT experts, we’re really not sure what to do here. Any help would be very much appreciated!
Kind regards,
Pulch Mag Committee -
Hi there!
Unfortunately, we cannot assist because your site is not hosted on WordPress.com. It’s a self-hosted WordPress.org site hosted by a different hosting company.
We do not have access to self-hosted sites, so I cannot see the setup of the backend of your account.
To clarify:
- WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
- WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing. You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code but also more responsibility to ensure those things are operating correctly.
Our support page dives more into the differences:
https://en.support.wordpress.com/com-vs-org/
I recommend contacting your site host, as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites: https://wordpress.org/support/forums
Regards
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