Can’t access wp-admin Jetpack login loop after migration

• 

  creativefactoryshmdev · Member · Oct 9, 2025 at 9:28 am

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  Hi team,

  I recently migrated my WordPress.com Business Plan site, and now it appears as
  https://shane371c9a54b4-mhugk.wpcomstaging.com/.

  I’m unable to access /wp-admin — it keeps redirecting me to the Jetpack “Connect with WordPress.com” screen showing another account

  After migration, my Business Plan is no longer linked to this site or showing in my dashboard, and I can’t manage my plugins or access my original admin area.

  Please help me:

  1. Reconnect my Business Plan to the correct site (or original domain).
  2. Remove or reset the Jetpack connection so I can access wp-admin.

  Thank you!

  The blog I need help with is: (visible only to logged in users)

• 

  mukeshoadcom · Member · Oct 9, 2025 at 10:05 am

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  Hi @creativefactoryshmdev,

  
  This is a post-migration access issue with Jetpack redirection. I’m tagging this with modlook so the WordPress.com team can help reconnect your Business Plan and fix the wp-admin access.

  
  What happened:
  After migration, your site’s Jetpack connection is pointing to the wrong account, creating a login loop.

  
  Immediate contact:
  Since this involves your Business Plan billing and site access, contact support directly:

  
  https://wordpress.com/help/contact
  Key issues for staff:

  
  Site now at: shane371c9a54b4-mhugk.wpcomstaging.com (staging URL)
  Business Plan not showing in dashboard
  Jetpack redirect loop preventing wp-admin access
  Jetpack showing different account

  
  Important: Don’t try to disconnect Jetpack manually – this needs staff to properly reconnect your plan and restore access.
  Migration guide: https://wordpress.com/support/import/
  Staff will prioritize this since you can’t access your paid site.

• 

  creativefactoryshmdev · Member · Oct 9, 2025 at 10:11 am

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  Hi,
  
  Thank you for the update. I understand this is a Jetpack post-migration issue and that it requires staff intervention.

  Here are the details for your reference:

  • Site URL: shane371c9a54b4-mhugk.wpcomstaging.com
  • Issue: Business Plan not showing in dashboard and Jetpack redirect loop preventing wp-admin access.
  • Cause: Jetpack appears to be connected to a different account after migration.

  Please proceed with reconnecting Jetpack to the correct account so my Business Plan and wp-admin access are restored. Let me know if you need any additional details from my side.

  Thank you for prioritizing this.

• 

  robertghetau · Staff · Oct 9, 2025 at 2:00 pm

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  Hi there!
  
  I appreciate your patience while we reviewed this!
  I can confirm the website is working as expected and there are no login issues, but I’d like to know more about your goals for it and how we can further assist, so I’ve reached out via email.

  I’ll mark this thread as solved for now!