Can’t access WP after resetting password

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  emilymsellers15 · Member · Mar 16, 2020 at 5:33 pm

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  I tried to login to my wordpress site via website.org/wp-login.php. I reset my password, entered the new re-set password, and it just re-loads the page. My old password doesn’t work and my new one I just created doesn’t work.

  I don’t know how else to access my site. Please help!

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  varshasc · Member · Mar 16, 2020 at 5:41 pm

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  Looks like you are using open source WordPress software rather than WordPress.com.

  For help, you can visit https://wordpress.org/support/

  Since your site isn’t hosted here, we do not have access to your account. To read about the difference, please visit our support page:

  WordPress.com vs. WordPress.org

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  staff-zinnia · Staff · Mar 18, 2020 at 3:01 pm

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  varshasc –

  Thanks for helping us out here! I’ve added the org tag to this thread. That just helps us keep track of such threads.

  I hope that you (and family) are safe and healthy during this crazy time.