Can't access www.ecoafrica-travel.com

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  kyleecoafrica · Member · Nov 28, 2011 at 5:29 pm

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  Hi there,

  We have a website called http://www.ecoafrica-travel.com that was made using wordpress but we cannot see the site or log into the admin area at all. We have checked with the company where we registered the domain and it is still valid. Could you please tell me why we can’t access the site anymore and what we need to do to get it working again, we use this site as part of our main website and urgently need to get it live again. Please could you let me know.

  Thanks,

  Kyle
  Blog url: http://www.ecoafrica-travel.com

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  chrisrudzki · Member · Nov 28, 2011 at 6:24 pm

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  Hi there,

  You’ve reached support for blogs hosted at WordPress.com.

  It sounds like you’re using a self-hosted WordPress installation. If you need assistance with this, check out the forums here:

  http://wordpress.org/support/

  You might contact your hosting provider first, as it sounds like you’re having trouble with your server configuration.

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  kyleecoafrica · Member · Nov 28, 2011 at 7:21 pm

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  Thanks for the reply. Is there a direct email address I can contact them on as I am based in South Africa and its getting really late in the night now and I desperately need to get this sorted out as soon as possible. Please could you let me know.

  Thanks,

  Kyle

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  staff-blorbo · Staff · Nov 28, 2011 at 11:34 pm

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  WordPress.org is volunteer-developed and supported, so there is no direct contact.

  As mentioned above, you might want to try your hosting provider first.

  WordPress.org has complete support and documentation sites for self-hosted/installed versions of WordPress at:
  http://wordpress.org/support/
  http://codex.wordpress.org/

  If you need any professional help for your self-hosted WordPress(.org) blogs, please check out http://codepoet.com/

  We also offer yearly and one-time premium support packages for self-hosted WordPress sites through our VIP program, available at http://vip.wordpress.com