Can’t acess my plan

• 

  nicoleferraoo · Member · Mar 11, 2026 at 7:11 pm

  • Copy link
  • Add topic to favorites

  I just created an account and bought a business plan with word press to customize my current website (email visible only to moderators and staff), Added the domain told me it would take 72 hours, did the basic set ups. Just to find out it was accidently created on an inactive email I had. Which I have no idea how it even created an account with it. I changed my email to the right one confirmed with an email and now my plan is gone! I can’t access it its telling me now I have to buy one I try finding a support number says only paid members can contact support. I just want to recover my account and plan figure out what’s going on, if this is just going to be a crazy issue though I want a refund. This is frustrating

• 

  james3265166 · Member · Mar 12, 2026 at 12:31 am

  • Copy link

  It appears that your Business Plan is still attached to the “inactive” email account, and when you updated the address, the system likely created a separate, blank account instead of transferring your subscription. Because the plan remains on the original login, your new account does not have “Paid Member” status, which is why the dashboard is prompting you to pay again and blocking your access to live support. To resolve this, you must use the WordPress.com Account Recovery form and provide your Transaction ID—the unique code found on your bank statement for the purchase—which acts as proof of ownership and allows the staff to manually move your plan to the correct email address. If you prefer a refund, you are within the 14-day window for the Business Plan and the 96-hour window for the domain, provided you submit the request through the recovery team immediately.

• 

  staff-godofredo · Staff · Mar 12, 2026 at 2:26 pm

  • Copy link

  Thank you for reaching out, @nicoleferraoo. I have sent you an email to work on regaining access to the Business plan.

• 

  nicoleferraoo · Member · Mar 12, 2026 at 2:31 pm

  • Copy link

  Thank you so much! I will try it now :) I tried the recovery account last night but was unsure where to find the translation ID because I never received the receipt lol

• 

  nicoleferraoo · Member · Mar 12, 2026 at 2:40 pm

  • Copy link

  Thank you, I’ll look out for that email, I just tried the recovery account forum but the transaction ID is invalid

• 

  staff-godofredo · Staff · Mar 12, 2026 at 3:28 pm

  • Copy link

  Let’s continue the conversation via email, Nicole, as transaction IDs should be treated as sensitive data. Please check your spam/junk folders if you don’t see my email. It’s sent to the email address you should see on the Account settings page.