Cant activate my elementor pro account

  • Unknown's avatar
    ditrip · Member ·

    Hi, I already paid my elementor pro account but I can’t activate it yet because when I try to connect my plugin, they say me I have to pay again. How can I connect my elementor plugin with the elementor pro account I already paid?

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    You can install third-party plugins on a WordPress.com site by upgrading to the WordPress.com Business plan or higher. The payment you already made was to Elementor, a third-party company, for the paid version of the plugin. In order to use any plugin on WordPress.com, a WordPress.com Business plan or higher is required.

    You can upgrade using the link below:

    After you’ve upgraded, you can install any plugins or upload third-party themes to your WordPress.com site.

    I’d also like to take this opportunity to learn more about the site you’re creating with us. Would you mind telling us more about your new site? What’s the site for, and what features do you need on the site? Based on your site requirements, we’ll be happy to share specific guides and suggestions and help you accordingly.

    Regards

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