Can't activate new theme

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  christopherscottwinter · Member · Sep 15, 2018 at 3:37 pm

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  We want to change theme to Apostrophe2 but are told we can’t change it and to contact support. We have a professional plan.

  The blog I need help with is: (visible only to logged in users)

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  musicdoc1 · Member · Sep 16, 2018 at 11:49 am

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  Hi,

  Where did you go to try to activate the theme? If you haven’t already done so, you may try to activate the theme here: https://wordpress.com/theme/apostrophe-2. Just click on the “Activate this design FREE” button, and let us know what the result is.

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  christopherscottwinter · Member · Sep 16, 2018 at 2:30 pm

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  Thanks for the response, but it didn’t work. A tiny window opens for less than a second and then it snaps back to the same page and I get a red exclamation point button and and this message: “Unable to activate theme. Contact support.”

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  fstat · Staff · Sep 16, 2018 at 4:38 pm

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  Hi there,

  I see multiple users on that site (bethelclarion.com). Have you tried activating the theme from the account that owns that site?

  The site’s owner is bethelclarion

  If this still doesn’t work or you have more questions, just let me know and I’ll be happy to help!

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  r1ttenhouse · Member · Sep 24, 2018 at 3:55 pm

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  Hello,

  I’m having the same problem activating any free or premium theme on my site: michaelbookmiller.wordpress.com.

  The same message pops up that I have to contact support. Checked my Security settings and dug around a bit, but I am assuming it’s a larger bug than just my site.

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  gemmacevans · Member · Sep 24, 2018 at 4:34 pm

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  Hi r1ttenhouse,

  Please start a new thread for your question and tag it with modlook so we can continue helping @christopherscottwinter here. I’m not seeing this message so it might also be worth clearing your browser cache to see whether that helps.

  Thanks!