Can't add media?

fbclotro · Member · Jul 6, 2012 at 4:35 pm
Copy link

Add topic to favorites
Is there a problem with the Add Media button? I keep clicking it but nothing is happening. The same goes for the Add Poll button, though the Add Custorm Form still works.

The blog I need help with is: (visible only to logged in users)
timethief · Member · Jul 6, 2012 at 4:41 pm
Copy link
Hmmm … that’s strange. These are the troubleshooting steps we take whenever any issues like this arise:
clearing your browser cache and cookies > http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
using the browser with all extensions or add-ons disabled
updating the browser to the latest stable version (not a buggy BETA browser version) http://browsehappy.com/
confirming third party cookies is enabled http://support.google.com/accounts/bin/answer.py?hl=en&answer=61416
confirming JavaScript is enabled http://www.google.com/adsense/support/bin/answer.py?answer=12654
confirming Flash is updated http://www.adobe.com/software/flash/about/ and if required installing the latest version of Flash http://www.adobe.com/products/flashplayer/
resetting your router and modem and rebooting your computer
then logging in using the secure https:// log-in see http://en.support.wordpress.com/https/
trying another browser

Exactly which browser and version of it are you using. If you don’t know click here to find out > http://whatsmyuseragent.com/
fbclotro · Member · Jul 6, 2012 at 4:54 pm
Copy link
Thank you for such a thorough response :)

I made sure everything on the page was enabled, and now I can open the Gallery, but I’m not sure what was wrong. I’ve obviously been able to upload media before, unless WordPress has changed something and I’d accidentally blocked a script or something.
timethief · Member · Jul 6, 2012 at 4:57 pm
Copy link
Hi again,
I’m happy to hear this appears to be resolved for you. Hopefully you will have a trouble-free blogging day. :)

No items found.