Can’t add menu item

  • Unknown's avatar
    jomtones · Member ·

    When I select menu item and click ‘Add to Menu’ nothing happens but a spinner.

    I see the following errors in the console:

    [Error] WebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failed: Unexpected response code: 403
    [Error] Failed to load resource: the server responded with a status of 500 () (admin-ajax.php, line 0)
    [Error] WebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failed: Unexpected response code: 403
    [Error] Failed to load resource: the server responded with a status of 500 () (admin-ajax.php, line 0)

    Can you help?

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • supernovia · Staff ·

    Hi @jomtones, this one is a bit tricky to troubleshoot, since the site isn’t hosted here. But I see the errors mention our API and 500/403 errors.

    The site uses Jetpack, so if you’re still seeing this error, I’d recommend reaching out to them directly. But here are some things you can try while you wait to hear from them:

    – Try adding the menu item via wp-admin’s menu area. Do you see the same error there?

    – Test with another browser

    – Try using the healthcheck plugin to eliminate possible plugin conflicts:
    https://wordpress.org/plugins/health-check/ — that lets you disable plugins in a test session without actually affecting the live site

    Again, if those don’t work, Jetpack support will be your best bet, but I’d love to hear how it goes for you.

  • Unknown's avatar
    jomtones · Member ·

    Thanks – disabling all plugins allowed me to track this down to Blocksy Companion plugin. Reinstalled that and all seems to be well again!

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