Can't add new post
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When I try to log-in to add a new post, nothing loads. The blog itself loads for the readers, but I am unable to add anything new. I’ve checked that I’ve done all updates, any advice?
The blog I need help with is: (visible only to logged in users)
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Hi,
are you able to replicate the same issue in a different browser? Have you changed your password lately? You can also try clearing your browser’s cache.
https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache
Are you able to see your admin page?
If the steps above don’t help you can ask someone from staff to look at your site by adding the “modlook” tag to this thread.
https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question -
Thanks for the suggestions. I hadn’t tried in another browser, tried that and it still didn’t work. Unable to access anything really, just a plain blue and white page that says loading. I’ll try tag. Thanks!
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Hi amstermeir,
I hadn’t tried in another browser, tried that and it still didn’t work.
Can you confirm which browsers you have tried?
Also, are you able to view your account using either another device or a different internet connection? For example, home, work or a friend.
Just let me know and we can go from there.
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I’ve tried Chrome and Safari. On my phone, I’m able to add a post-so it must be an issue with my computer (an Apple, but it’s always worked in the past). But I’ve done everything I’ve found online (updates, clearing cookies/cache, etc…) with no luck.
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Hi amstermeir,
I’ve tested your account on Chrome and Safari and it is working as expected — I was able to create a draft new post in both browsers. Do you have any anti virus software installed on your Mac?
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So strange. I don’t have anti virus software installed. Do you have any other ideas of what it might be?
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A screenshot of what you are seeing would be helpful if you can make one:
Please include as much of the page as you can and upload it to your Media Library. I’ll check for any clues there :)
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I have taken one, but I can’t even access my media library and it won’t let me post it here. All of my pages just look like they are taking forever to load, but they never do. The actual blog with old posts loads fine. That’s why I’m so confused! Is there somewhere I can email my screenshot?
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Ah okay — I’ve sent an email to the address on your account so you can send a screenshot.
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Hi mrpeapod,
Please start a new thread for your question and tag it with modlook so we can look at your site.
Thanks!
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