Can’t add Payment Method

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  sophiacao154 · Member · Dec 30, 2022 at 2:29 pm

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  It showed ‘Error preparing new payment method configuration. Please contact support quoting error HYMNCA.’ and I can’t add Payment Method

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  supernovia · Staff · Jan 2, 2023 at 2:04 am

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  Sorry to hear it! Our forums staff isn’t able to resolve this, but if you haven’t already done this once, please reach out directly to our Payments team for assistance.

  Just use the link in your dashboard that says: “Purchases are currently disabled. Please contact us to re-enable purchases.” Your request will reach the right eyes, with the right info. Thank you!

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  sophiacao154 · Member · Jan 4, 2023 at 5:37 am

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  Could you please give me a screenshot of “Purchases are currently disabled. Please contact us to re-enable purchases.” section? I can’t see it anywhere.

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  aleone89 · Staff · Jan 4, 2023 at 9:48 am

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  Hello there,

  Please reach for help via this email here: billingsupport@wordpress.com

  We are unable to assist with this issue via the forums.