Can’t add plugins, update themes, enter the code section

  • Unknown's avatar
    gflaiwp · Member ·

    My plugins cannot add new and the following content, and cannot set the code part. When I try to update the theme, I will be prompted: Sorry, you are not allowed to access this page. My authority is admin.
    Theme: Porto
    Status: Registered

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    gflaiwp · Member ·

    My plugins cannot add new and the following content, and cannot set the code part. When I try to update the theme, I will be prompted: Sorry, you are not allowed to access this page. My authority is admin

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

  • Unknown's avatar
    gflaiwp · Member ·

    The blog I need help with is: https://www.gflai.com/

  • staff-doublebassd · Staff ·

    Hi there,

    I checked the site, and unfortunately, we cannot help because we don’t host your site directly on our WordPress.com-managed hosting. Instead, your site is hosted with a different provider on a separate host, and we cannot take a closer look.

    The good news is that because your host uses the open-source variant of the WordPress platform (which functions differently than what we offer here on WordPress.com), help is also available at the forums here:

    https://wordpress.org/support/forum/how-to-and-troubleshooting/

    The folks in the open-source forum are more familiar with these issues and are in the best position to help. I hope this points you in the right direction.

  • The topic ‘Can’t add plugins, update themes, enter the code section’ is closed to new replies.