Can't add polldaddy poll…

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  fictionfanakaff · Member · Oct 1, 2014 at 11:00 pm

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  Hi

  I see there’s another thread about this but it isn’t accepting new comments. I’m having exactly the same problem –

  When I’m in Edit Post and click on Add Poll, the Add Poll box pops up on screen for a second and then disappears. I’ve tried making the poll on Polldaddy itself and pasting it in, but that isn’t working. And in line with the suggestion on the other thread, I’ve tried adding the poll in both Firefox and IE – I don’t have Chrome and don’t want to have to download yet another browser, especially without being sure that’s where the problem is. i suspect the problem is a general one that will need techie resolution rather than individuals trying things out…

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 1, 2014 at 11:07 pm

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  Please let us know:
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/

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  fictionfanakaff · Member · Oct 1, 2014 at 11:10 pm

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  I’m using an HP Pavilion laptop – Windows 8.1 and Firefox 32.0.

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  fictionfanakaff · Member · Oct 1, 2014 at 11:11 pm

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  Sorry, make that Firefox 32.0.3 to be exact.

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  timethief · Member · Oct 1, 2014 at 11:14 pm

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  Thanks for the details. Does this work for you?
  https://en.forums.wordpress.com/topic/add-poll-button-not-functioning?replies=4#post-2050290

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  fictionfanakaff · Member · Oct 1, 2014 at 11:16 pm

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  Coincidentally I’ve just tried that and it has worked, which is great for tomorrow’s post. But it’s much messier than being able to do it directly from Edit Post, so I’d still be grateful if the problem could be checked out for the future.

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  timethief · Member · Oct 1, 2014 at 11:22 pm

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  I’m glad the workaround worked so you can move forward.

  I also tagged this thread for a Staff followup. Please subscribe to it so you are notified when they respond.

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  fictionfanakaff · Member · Oct 1, 2014 at 11:23 pm

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  Thanks for your help – will do! :)

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  timethief · Member · Oct 1, 2014 at 11:24 pm

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  You’re welcome.

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  shawnajroberts · Member · Oct 7, 2014 at 12:16 am

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  Hi there!

  I’m glad you’ve found a workaround for the time being.

  I just tested this on the same version of Firefox you specified and was not able to recreate the issue. Can you tell me what add ons you have installed?

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  fictionfanakaff · Member · Oct 7, 2014 at 1:24 am

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  Hi

  Just tried it again when I got your message and it seems to be working normally again now – must have been a temporary issue. Thankfully, since I have no idea what add-ons I have… ;)

  Thanks for your help.

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  shawnajroberts · Member · Oct 7, 2014 at 8:53 pm

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  Great! I’m glad everything is working now. Let me know if I can help with anything else!