Can't add shipping methods

  • Unknown's avatar
    solarjake · Member ·

    Hi,

    when I go to Woocommerce>Settings>Shipping>Add shipping zone and then I click on “Add shipping method” and choose “flat rate”, I get the loading wheel for about 3 seconds but then nothing appears in the shipping methods area, it just has the same message “You can add multiple shipping methods within this zone. Only customers within the zone will see them.” as if nothing has happened.

    I’ve tried disabling all plugins apart from Woocommerce and Woocommerce admin and I’ve tried deactivating and then reactivating the Woocommerce plugin and none of that helped.

    I’ve provided a status report. Please explain any potential solutions as simply as possible as my tech knowledge is very limited!

    Thanks

    
### WordPress Environment ###

WordPress address (URL): https://chemical-collective.com
Site address (URL): https://chemical-collective.com
WC Version: 3.8.0
REST API Version: ✔ 1.0.2
Log Directory Writable: ✔
WP Version: 5.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.41
PHP Version: 7.3.11-1+ubuntu18.04.1+deb.sury.org+1
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.58.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.7.27-0ubuntu0.18.04.1
Max Upload Size: 2 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 3.8.0
WC Database Prefix: wp_
MaxMind GeoIP Database: ✔
Total Database Size: 9.95MB
Database Data Size: 7.95MB
Database Index Size: 2.00MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_commentmeta: Data: 0.14MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.14MB + Index: 0.22MB + Engine InnoDB
wp_db7_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mo_campaign_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mo_campaign_logmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mo_conversions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mo_email_campaignmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mo_email_campaigns: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mo_optin_campaignmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mo_optin_campaigns: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_options: Data: 3.27MB + Index: 0.09MB + Engine InnoDB
wp_postmeta: Data: 1.52MB + Index: 0.44MB + Engine InnoDB
wp_posts: Data: 1.50MB + Index: 0.16MB + Engine InnoDB
wp_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (16) ###

Redux Framework: by Team Redux – 3.6.16
WooCommerce Cointopay.com: by Cointopay – 0.2 – Not tested with the active version of WooCommerce
Contact Form 7: by Takayuki Miyoshi – 5.1.5
Contact Form CFDB7: by Arshid – 1.2.4.8
WPBakery Page Builder: by Michael M - WPBakery.com – 6.0.5
Menu Items Visibility Control: by Hassan Derakhshandeh – 0.3.7
Meta Box: by MetaBox.io – 5.2.3
Slider Revolution: by ThemePunch – 6.0.7
SNS Posttype: by  – 1.0
Widget Logic: by WPChef – 5.10.4
WooCommerce Admin: by WooCommerce – 0.22.0 – Not tested with the active version of WooCommerce
WooCommerce: by Automattic – 3.8.0
WP File Manager: by mndpsingh287 – 5.4
YITH WooCommerce Compare: by YITH – 2.3.16 – Not tested with the active version of WooCommerce
YITH WooCommerce Quick View: by YITH – 1.3.16 – Not tested with the active version of WooCommerce
YITH WooCommerce Wishlist: by YITH – 2.2.16 – Not tested with the active version of WooCommerce

### Inactive Plugins (12) ###

Akismet Anti-Spam: by Automattic – 4.1.3
Envato Market: by Envato – 2.0.3
Flexible Shipping: by WP Desk – 3.9.3 – Not tested with the active version of WooCommerce
Flexible Shipping Locations: by WP Desk – 1.1.5
Flexible Shipping PRO: by WP Desk – 1.9.1
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.10.0
Hello Dolly: by Matt Mullenweg – 1.7.2
Import users from CSV with meta: by codection – 1.14.3.10
MailOptin - Lite: by MailOptin Team – 1.2.21.1
WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.1.4 – Not tested with the active version of WooCommerce
WooCommerce Conditional Shipping and Payments: by SomewhereWarm – 1.5.9 – Not tested with the active version of WooCommerce
WooCommerce Order Status & Actions Manager: by Actuality Extensions – 2.4.8 – Not tested with the active version of WooCommerce

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #11 - /products/
Cart: #12 - /cart/
Checkout: #13 - /checkout/
My account: #14 - /my-account/
Terms and conditions: #3089 - /terms-and-conditions/

### Theme ###

Name: snsnova child
Version: 2.6
Author URL: http://snstheme.com
Child Theme: ✔
Parent Theme Name: snsnova
Parent Theme Version: 2.6
Parent Theme Author URL: http://snstheme.com
WooCommerce Support: ✔

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: snsnova/woocommerce/archive-product.php
snsnova/woocommerce/cart/cart-totals.php
snsnova/woocommerce/cart/cart.php
snsnova/woocommerce/cart/cross-sells.php
snsnova/woocommerce/cart/mini-cart.php
snsnova/woocommerce/content-product.php
snsnova/woocommerce/content-single-product.php
snsnova/woocommerce/global/breadcrumb.php
snsnova/woocommerce/global/quantity-input.php
snsnova/woocommerce/loop/loop-end.php
snsnova/woocommerce/loop/loop-start.php
snsnova/woocommerce/loop/orderby.php
snsnova/woocommerce/loop/pagination.php
snsnova/woocommerce/loop/sale-flash.php
snsnova/woocommerce/single-product/meta.php
snsnova/woocommerce/single-product/product-attributes.php
snsnova/woocommerce/single-product/product-image.php
snsnova/woocommerce/single-product/product-thumbnails.php
snsnova/woocommerce/single-product/rating.php
snsnova/woocommerce/single-product/related.php
snsnova/woocommerce/single-product/sale-flash.php
snsnova/woocommerce/single-product/share.php
snsnova/woocommerce/single-product/short-description.php
snsnova/woocommerce/single-product/tabs/additional-information.php
snsnova/woocommerce/single-product/tabs/description.php
snsnova/woocommerce/single-product/tabs/tabs.php
snsnova/woocommerce/single-product/title.php
snsnova/woocommerce/single-product/up-sells.php
snsnova/woocommerce/single-product.php

### Action Scheduler ###

Complete: 244
Oldest: 2019-11-07 09:14:06 +0000
Newest: 2019-11-17 10:21:07 +0000

Pending: 2
Oldest: 2019-11-17 11:21:07 +0000
Newest: 2019-11-17 11:21:07 +0000

Canceled: 0
Oldest: –
Newest: –

In-progress: 0
Oldest: –
Newest: –

Failed: 0
Oldest: –
Newest: –
  • fstat · Staff ·

    Hi there,

    Looks like you’re in the wrong forum. Since you’re using the WooCommerce plugin you need to seek help at these forums:

    https://wordpress.org/support/plugin/woocommerce

  • The topic ‘Can't add shipping methods’ is closed to new replies.