can't add theme

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  skanalyticsin · Member · Oct 21, 2016 at 6:42 pm

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  Hello,

  Creating a new website for a new company (have used wordpress before)… im having trouble installing themes, every time, regardless of theme, I get the error that update failed! Please help!!

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 21, 2016 at 6:45 pm

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  It sounds like you may be confusing wordpress.COM hosted blogs and wordpress.ORG sites on paid hosting.

  The only themes we can use on WordPress.com hosted blogs are licensed and adapted to run on our multiuser software the themes are found here http://wordpress.com/themes/ and in your dashboard at > Appearance > Themes

  There is no FTP access to free hosted WordPress.com blogs for security reasons and we cannot:
  upload any third party themes,
  create child themes,
  create our own themes,
  edit templates,
  create own own layouts,
  or use stylesheets from other themes.

  See:
  Themes »Uploading Custom Themes
  http://en.support.wordpress.com/themes/adding-new-themes/

  There is no upgrade you can purchase here at WordPress.COM that changes that reality.

  See: Moving to Self-Hosted WordPress
  https://move.wordpress.com/

  If you intend to have your site remain here at wordpress.COM then go back to the theme vendor and request a refund.

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  timethief · Member · Oct 21, 2016 at 6:47 pm

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  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  If you are referring to a site that is not hosted here, and if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/