Cant Add User

• 

  pcgtech · Member · Jul 21, 2021 at 9:47 pm

  • Copy link
  • Add topic to favorites

  Greetings, I am attempting to add a new user but keep received various errors like ‘not logged in’ and ‘couldnt save’. Any advice?

  Site: (email visible only to moderators and staff).
  WP.com: Yes
  Correct account: Yes

• 

  helper-heroponriki · Member · Jul 22, 2021 at 2:25 pm

  • Copy link

  Hi there!

  Those errors indicate that you login authorization may have expired. Can you try logging out and back into both your WordPress.com account and your website’s back end and see if you have the same issue?

  Let us know – thanks!

• 

  pcgtech · Member · Jul 23, 2021 at 2:13 pm

  • Copy link

  I have logged in and out via normal password/UN and one-click token. This account has been sent to wpcomstaging. Would this be why I can’t access it, and how do I proceed to if it is? Thanks for the response

• 

  helper-heroponriki · Member · Jul 23, 2021 at 3:14 pm

  • Copy link

  This account has been sent to wpcomstaging. Would this be why I can’t access it, and how do I proceed to if it is?

  The site is using a wpcomstaging URL because the associated Business Plan – which allowed the use of the custom domain doingcxright.com – had expired back in September 2020.

  If you need your site to use that domain, you would need to purchase that Business upgrade again (or have the person who originally purchased it repurchase it), then our WordPress.com priority support can help you get things up and running again.

  Let us know if you still have trouble!

• 

  pcgtech · Member · Jul 23, 2021 at 3:24 pm

  • Copy link

  We have some back-links and references still pointing to it. At this point, I just need to create a user and pass the account to the client that owns it to do with what they will. Is there a way for me to do this without resubscribing? I’m sure they likely will resub upon receipt.

• 

  deancroyal · Staff · Jul 23, 2021 at 4:46 pm

  • Copy link

  That’s a great question. Because the site is missing the Business plan upgrade, and sites on that plan are quite a bit different on the backend to allow for things like SMTP, we’ll need to initiate a ticket for this to get you more specialized help.

  I’ve sent an email to you to get this conversation started. Please work through that email moving forward. Thanks so much. :)