Can’t buy the personal site hosting

  • Unknown's avatar
    ramirezpleitez · Member ·

    hi, I haven’t used WordPress in more than 2 years, and now I’m trying to get back to being active, and I want to start small buying the ‘personal site hosting’ for a new domain that I own and trying to map it, but WordPress doesn’t even show me the option to buy it except the site doesn’t let me buy the personal one.. its not option

    please help.

    thanks

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to moderators and staff)

  • kokkieh · Staff ·

    Hi there,

    I see your site used to be on our Business Plan where you had plugins or a custom theme installed.

    Before you can upgrade to the Personal Plan, we’ll first need to properly downgrade it back to the free plan. This will remove all plugins and third party themes you still have installed, and there is also a risk that any content you added since you first installed plugins may be lost during this process, though we try out best to prevent this.

    Please confirm that you understand this if you want us to proceed with this process.

  • Unknown's avatar
    ramirezpleitez · Member ·

    Thanks, for the answer.
    can you guide me on how to downgrade? I check but the information said to contact support.
    I understand the potential loss, but I want to start fresh so I’m ok with it.

    thanks

    info found
    “Downgrade Your Plan
    If you wish to choose a lower plan, first cancel automatic renewal by following these steps. When it comes time for renewal, the old plan will be removed and you can purchase a different plan. If you would like to downgrade immediately, please contact support.

    If you are looking to downgrade from a Business or eCommerce Plan, please be aware that downgrading from one of these plans means:

    You would lose any plugins or third-party themes you had installed as well as any features not available with the lower level plan.
    Your site will revert to the way it looked before you installed the first plugin.
    We will preserve the following content: pages, posts, and media files. Take into account that any content built with plugins will be lost.
    The site will be made private so you can check it over before making it public on the new plan.”

  • staff-mckluskey · Staff ·

    Yes, it’s something we do for you behind the scenes; we just needed the confirmation :)

    That said, I’ve already started the process and will notify you here when it’s done.

  • staff-mckluskey · Staff ·

    Alright, the site was reverted, and you should be able to upgrade to any plan now. I hope that helps.

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