Can't cancel

  • Unknown's avatar
    livingwellwithyl · Member ·

    I have tried cancelling this and getting the refund and it tells me it can’t cancel. and i have no way to reach out to someone.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    Exactly which username account purchased the upgrade?

    Exactly which underlying .wordpress.COM blog was each upgrade purchased for?

    Important note: If you purchased a domain name via wordpress.com Staff need to know whether or not you want to keep the domain name and use it on another site.

    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

    Note: It takes from 1 – 2 weeks for the refund to be received.

    You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

    Note that when we need Staff help with issues Volunteers cannot resolve we type modlook into the sidebar tags on our forum threads. I did that for you.

    From the support docs: How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • Unknown's avatar
    livingwellwithyl · Member ·

    Yeah I tried all that and it tells me it can’t be cancelled. this is the name, BUDGETINGTRANSFORMATIONS.WORDPRESS.COM

  • staff-doublebassd · Staff ·

    Hi there,

    I can go ahead and cancel budgetingtransformations.com for you.

    So that we are on the same page, once you decide to cancel your domain, there is no guarantee that you will be able to reacquire it in the future. Someone else could gain access to it.

    If you want to keep using your domain but you don’t want to use WordPress.com anymore, you don’t have to cancel it. Instead, you can move the domain to another site, using the Domain Administration tool under Store > Domains, at the bottom of the page.

    For more information on using the domain elsewhere, please see:

    http://en.support.wordpress.com/domains/domain-management/

    Just wanted to give you a heads up!

    Let me know if you want to proceed with the cancellation.

    Thanks!

  • Unknown's avatar
    livingwellwithyl · Member ·

    Please cancel the whole thing. Thank you

  • staff-doublebassd · Staff ·

    Hey there,

    Not a problem! I have canceled your subscription for sincerelymesha.com and refunded the charges back to you. It can take between 7-10 business days for the refund to reflect on your bank statement.

    Please let me know if you have any other questions.

    Take care,

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