Can’t cancel a membership

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  trailtactics8562 · Member · Mar 21, 2023 at 12:22 am

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  My bank account is being charged but I’m unable to find the plan that I’m paying for. I put in the reference for the payment but it came up with no results. Is there a phone number that I can call?

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Mar 21, 2023 at 1:30 pm

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  Hi there,

  I would be happy to assist you in canceling and refunding your purchase. However, there is no active upgrade under the account you contacted us from. It is most likely under a different account that you own.

  If you aren’t sure about the charge on your bank statement, you can fill out the form at http://wpchrg.com, and it will help you find the correct account along with what you were charged for. You can also reach out to billing support there directly.

  Let me know if you have any questions.

  Thanks!