Can’t cancel my account!

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  ctberg3 · Member · Dec 9, 2022 at 5:27 pm

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  I haven’t used this plan in years and did not realize I was still paying for it
  I have spent an hour reading your instructions on how to cancel but I see no “plan name” displayed, and no cancel button. I wish to shut everything down asap!

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  augustlnr · Member · Dec 9, 2022 at 5:45 pm

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  Hi,

  Sorry to hear you’re having trouble canceling your purchase. Did you have a look here when reading through the support information? https://wordpress.com/support/manage-purchases/

  From what I understand you may be able to cancel any purchases made on wordpress.com here.

  https://wordpress.com/me/purchases

  I hope this helps.

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  supernovia · Staff · Dec 9, 2022 at 5:51 pm

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  Hey there, if you were recently charged I’m sure we can help. We just need you to log into the correct account first.

  Can you log out, then log in again using the email address that received purchase notifications and what not? That’s the one you’ll need to use to access the site.

  Here’s how you can recover access if needed:
  https://wordpress.com/support/account-recovery/#account-recovery-form

  Or, use the form at wpchrg.com to locate the charge, then contact support from that form.