Cant Cancel or get Refunded on Customize Design Purchase

  • Unknown's avatar
    nyuarted2014 · Member ·

    I have recently purchased the ‘Organization’ theme in error. I would like to cancel it, and get a refund ASAP. When I tried to do this online, I was unable to complete the request, as the cancellation window does not show up.
    Please advise. Thank you!

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    Provided you are logged in as Admin under the same username account that purchased the upgrade, you can request a refund from your dashboard > Store > My Upgrades
    There is also where you can click the “disable auto-renew” link.

    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
    http://en.support.wordpress.com/upgrades/#refunds
    Note: It takes from 1 – 2 weeks for the refund to be received.

  • Unknown's avatar
    nyuarted2014 · Member ·

    Thanks for the message. I am logged in as Admin and am trying to request the refund from the dashboard > store > my upgrades … For some reason, when I click on the ‘Cancel and Refund’ button, nothing happens.

  • The topic ‘Cant Cancel or get Refunded on Customize Design Purchase’ is closed to new replies.