Can’t Cancel Payment

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  jacobferretti · Member · Jul 15, 2018 at 6:39 pm

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  I removed my credit card info from my account and tried to cancel a payment for a current web domain, but I was just billed for the domain renewal. Can someone please refund me and tell me how to cancel?

  The blog I need help with is: (visible only to logged in users)

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  kosiew · Member · Jul 16, 2018 at 5:39 am

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  hi,

  I have tagged modlook for a Staff to help you with this.
  Thank you for your patience while they get back to you.

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  fstat · Staff · Jul 16, 2018 at 6:53 am

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  Hi there,

  The site you were charged again is owned by a different account (5guy5kphilosophy). Please have the account owner to contact us so that we cancel the renewal and issue a refund. If you’re the owner, then please connect to that account and contact us to further assist you with the refund.

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  jacobferretti · Member · Jul 16, 2018 at 10:21 am

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  When I try to log back into this account it tells me that the account no longer exists.

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  gemmacevans · Member · Jul 16, 2018 at 1:49 pm

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  Hi jacobferretti,

  5guy5kphilosophy is an active account so you should be login. Please try logging out of jacobferretti, clear your browser cache, clear WordPress.com cookies, then try logging in with the username 5guy5kphilosophy.