Can't change credit card number
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I go to “edit” and click and all I get is a page with blank blue boxes and nowhere will it let me enter new numbers.
Also no phone number to call to fix this!!!The blog I need help with is: (visible only to logged in users)
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I have to ask whether or not your are logged in under the exact same username account that registered the site in question and purchased upgrades for it? That’s required to be able to update credit card information https://en.support.wordpress.com/change-credit-card-details/
all I get is a page with blank blue boxes and nowhere will it let me enter new numbers
That sounds like browser related issue. In order to help you Staff need to know your specific computing environment details. Please work through the list that follows and report your details back here.
1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.
2. If you are using an IE browser in compatibility mode please disable that mode. http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view
3. If you are running one of the browsers and versions listed at http://browsehappy.com/
(a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm
(b) Make sure that you have both third-party cookies enabled and JavaScript enabled
http://en.support.wordpress.com/third-party-cookies/
http://www.google.com/adsense/support/bin/answer.py?answer=12654
(c) Disable all browser extensions or add-ons temporarily. Know also that security and firewall programs and programs that run incognito mode may need to be temporarily disabled as well.
(d) Try enabling HTTPS: http://en.support.wordpress.com/https/
Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions4. You can use this link to see if your flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not then go to http://www.adobe.com/products/flashplayer/ and download and install the latest version of flash.
5. Try using another browser.
6. If you are not successful please provide this specific info:
(a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
(b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/
(c) Exactly what you experience including exactly what any error reports you receive state.
(d) Screenshots can be helpful. You can use http://snag.gy/ or http://cloudup.com to share screenshots and link to them here. If you use the WordPress.com guide for screenshots http://en.support.wordpress.com/make-a-screenshot/ you can and upload it to your Media Library, and return to this thread to provide the file name so Staff can examine it.Tagging this thread with modlook for Staff help is premature. Please try troubleshooting first and post your results.
There is no phone support here. Your support options are found in the support docs which are all at http://support.wordpress.com. Please see here for support options when you have technical support issues https://en.support.wordpress.com/help-support-options/
If you have a paid upgrade, please use the “Contact Support” form, http://support.wordpress.com/contact/ where you will receive a choice of having staff answer your question publicly or privately.
You can email Staff at:
support@wordpress.com
or
help@wordpress.com -
I will check it when I am back at my office tomorrow. Thanks for offering a possible solution.
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This is getting worse and worse. I checked and I am running Firefox 43, (up to date) flash v. 20 (up to date) I have cleared the cache and my third party cookies are enabled!!! I then got a message that I have to pay a $20 charge back fee…. which I tried to do…. after I pushed the button it just sat there………… I checked my charge card and it isn’t listed as pending like it normally would be so I am assuming it didn’t go through…….. but with you folks who know………………. Why is there not someone I can actually chat with to get this straighten out. I am doing this for my son who is legally blind. He is trying to get a website going but so far is having some issues due to his adaptive software…… (zoom text). Because of this it has been slow going…. but we are moving along……… PLEASE find a way for me to TALK with someone to straighten this all out. I am getting so frustrated I am tempted to help him find a different blog program. We WANT this to work!!!!! I have no idea if we are paid or not… or over paid or what………………… Thank you!!!
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@jrllaverty, you can chat with us here:
http://en.support.wordpress.com/contactWe’ll also contact you via email in the meantime.
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