Can't change my theme or view any of my setting options

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  apetris · Member · May 11, 2017 at 4:34 am

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  Hello, I keep getting error messages when I try to change my theme (it says: Error changing theme, please contact support). When I try to see my info like potential followers, etc. I also get a error message saying it cannot retrieve. What the heck!? How am I supposed to get started with this?

  The blog I need help with is: (visible only to logged in users)

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  staff-frank · Staff · May 11, 2017 at 5:08 am

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  Hi,

  I’m not sure what could be causing those errors. I am adding the tag “modlook” to this thread to alert staff to assist you.

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  apetris · Member · May 11, 2017 at 5:31 am

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  Thank you!

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  staff-frank · Staff · May 11, 2017 at 5:34 am

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  No problem.

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  staff-zinnia · Staff · May 11, 2017 at 9:25 am

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  Howdy!

  Can you please share which browser and version you’re working from? Or is this happening in via the app?

  Also, which site are you working on?

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  apetris · Member · May 11, 2017 at 10:05 pm

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  Umm I use Google Chrome. I’m not sure which version though I was receiving these error messages when I first signed up and I looked into it and was told to clear my cache. I did so and it let me sign up, and now it’s doing it again. I just don’t really want to have to clear my cache every time.

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  staff-zinnia · Staff · May 15, 2017 at 2:53 pm

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  Good Morning –

  You shouldn’t need to clear your cache so often. If you load supportdetails.com in your browser it will tell you which version you are using. The browser may need updated.