Can''t change password

  • Unknown's avatar

    Nothing in my settings works. Click on “Security” or “Account Settings” and nothing happens.

    What’s going on???

    The blog I need help with is: (visible only to logged in users)

  • Hi there. This might be a browser issue. Try logging into your account using a different browser and see if you still have this problem.

    You can also try clearing your browser’s cache and cookies, but that will log you out, so make sure you have your current password so you can log back in before you do this: http://en.support.wordpress.com/browser-issues/

    Let us know if that doesn’t help.

    And if, after clearing your cookies you’re unable to log back in, see here for the Password Reset and Account Recovery options: https://en.support.wordpress.com/account-recovery/

  • Unknown's avatar

    I just want to delete the whole account. But because the buttons for Acct Settings, etc aren’t responding I can’t access Tools to do anything.

    Please WordPress DELETE my account. Someone got a hold of my acct info and I need shutdown the whole acct. No I don’t want to change my password because they got a hold of my acct info associated with email address attached to this account.

  • You need to use the account recovery form I linked above. That is the ONLY way to get back into your account and delete your blog.

    It is not possible to delete a WordPress.com account, and only the owner of a blog can delete it.

  • @7stelle if you’re logged in you have access to your account. Your browser is probably having an issue, though.

    Can you try another browser to see if that helps? Then you can change your password / your email / remove your site / do whatever you’d like.

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