Can't change password on wordpress.com

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  steveharville · Member · Apr 22, 2014 at 2:32 pm

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  Trying to change password I get error : Unauthorized password change request. It passed the security test and it said I could save it.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Apr 22, 2014 at 2:47 pm

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  I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

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  steveharville · Member · Apr 22, 2014 at 2:50 pm

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  Thank you

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  timethief · Member · Apr 22, 2014 at 3:26 pm

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  You’re welcome.

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  druesome · Staff · Apr 26, 2014 at 4:23 am

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  Hello there!

  Due to security measures we undertook in light of the Heartbleed bug, the changing of passwords was temporarily disabled for all accounts. On April 15, 2014, we announced that we’ve successfully patched our servers and got everything secured.

  Please feel free to change your password anytime and let me know if you still encounter problems.

  Cheers,

  Andrew D.

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  steveharville · Member · Apr 26, 2014 at 2:37 pm

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  I’m still getting the same message. The first time I got the message was April 22, after you re enabled password changes.

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  druesome · Staff · Apr 26, 2014 at 5:35 pm

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  Hi! Sorry for the trouble you’re experiencing. At the moment I’m not aware of any current system issues that would prevent you from changing your password.

  Can you kindly visit these two links and let me know if you’re able to to change your password in those?

  https://wordpress.com/settings/password/
  https://steveharville.wordpress.com/wp-admin/users.php?page=grofiles-user-settings

  Here’s a resource that could help:

  Change or Reset Your Password

  Please let me know if you were successful. Thanks and best of luck!

  Andrew D.

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  steveharville · Member · Apr 27, 2014 at 2:02 am

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  Hi Andrew, that link goes to the same page I have been using and I still get the same message.
  Steve

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  druesome · Staff · Apr 27, 2014 at 3:29 am

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  Hello Steve,

  That is strange. Right now, I’m unable to determine the cause of your problem. Let me check with the team and I will get back to you when I get an answer. Thanks for your patience!

  Andrew D.

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  steveharville · Member · Apr 28, 2014 at 1:22 pm

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  Thanks Andrew

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  druesome · Staff · Apr 28, 2014 at 1:43 pm

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  Hi Steve!

  I heard from a few users that they had better luck changing their passwords using our Lost Password utility. Can you try that out for me?

  https://en.wordpress.com/wp-login.php?action=lostpassword

  Enter your Username or Email inside the form and you’ll receive an email prompting you to change your password.

  Change or Reset Your Password

  Let me know if that works for you. Good luck! :)

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  steveharville · Member · Apr 28, 2014 at 5:53 pm

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  That worked, Thanks!

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  druesome · Staff · Apr 28, 2014 at 6:26 pm

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  Awesome! You’re welcome. :)