can't change plan or billing info or cancel

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  speakeasyjohn · Member · Dec 10, 2015 at 9:29 am

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  I have a blog that was set up by somebody else and is charging my credit card. I was able to login with a password reset, but WordPress doesn’t allow me to change the billing info to remove my card. It also doesn’t show my charges in the billing history. When I try to downgrade or delete the site, it says I can’t because the site is on a premium plan.

  I need this site to stop charging my credit card. Please downgrade the account and remove my credit card, or delete the site.

  The blog I need help with is: (visible only to logged in users)

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  micawbr · Member · Dec 12, 2015 at 3:23 pm

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  If this billing problem hasn’t been resolved, add “modlook” to the tags for this thread. That will alert a staff member that you need assistance with this issue.

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  speakeasyjohn · Member · Dec 14, 2015 at 9:56 pm

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  Thanks for the tip micawbr! Added tag.

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  timethief · Member · Dec 14, 2015 at 10:01 pm

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  I have a blog that was set up by somebody else

  Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.

  Have you contacted the blog owner and asked them to act on this?

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  speakeasyjohn · Member · Dec 14, 2015 at 10:07 pm

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  I am the blog owner. It was originally set up by an employee who is no longer with the company. There is only one other user in this account that was set up by this employee but goes to an address that is no longer active. Since I am an admin, I can remove this other user from the account. Will that allow me to change the plan and payment info?

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  supernovia · Staff · Dec 14, 2015 at 10:34 pm

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  Hi @speakeasyjohn, we’ll get in touch via email to get some verification information and work this out. Cheers :)

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  dharg215 · Member · Dec 14, 2015 at 10:46 pm

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  Can’t return to basic account
  My domain has expired and I wish to return tot he basic account using the default link but I cannot change it. I keep keep getting the popup page to re-register.

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  timethief · Member · Dec 14, 2015 at 10:51 pm

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  @dharg215
  Please do not post off-topic into any existing thread. Please use the add new topic link to create your own thread https://en.forums.wordpress.com/?new=1

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  supernovia · Staff · Dec 14, 2015 at 10:53 pm

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  @dharg215, I’ve fixed that.

  It is better though to start a new post when you need individual staff attention, so I’m going to go ahead and close this one.

  Better yet, if you have an upgrade, you can chat with us here in business hours:
  http://en.support.wordpress.com/contact

  Cheers all.