Can’t change site admin email | Cant access my dashboard
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I couldn’t access my dashboard. Every time I try to get in, there’s this message that says: ‘There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please try the support forums’.
The thing is, I hired a friend to set up my website for me, and her email was initially registered as the site admin email. I’ve been trying to change it and requested so many times but never received any confirmation email.
And every time I try to connect to a live agent, the AI support assistant would say ‘human support is only available for our paid plans’ — I have a paid plan.
I am not tech savvy, so I’m not sure how to proceed. I’ve contacted my friend and there is no doubt she’ll get back to me but we live in different time zones and I need to get this fixed now.
Please help :(
The blog I need help with is: (visible only to logged in users)
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Hi there,
Good morning. I hope you’re doing great.
Did you refer to https://niceytarroza.com/ as the website where you’re experiencing the issue?
If so, it looks like you’re using self-hosted WordPress in GoDaddy, not WordPress.com. Therefore, it’s recommended to open a support ticket at the following URL for WordPress.org support or GoDaddy support.
https://wordpress.org/support/forums/
https://www.godaddy.com/en-uk/help/contact-us
To understand the difference between WordPress.com and WordPress.org, please check the article below.
WordPress powers millions of websites, from bloggers and small businesses to massive news sites and companies. This guide will help you to understand the difference between WordPress.com and WordPress.org, and which might be the best fit for your website. Overview of Differences The same WordPress software powers both WordPress.com and WordPress.org sites. One of the main differences is hoHave a good day!
Thanks
Faisal -
Oh my god, this makes so much sense.
Yes, I’m using self-hosted WordPress in GoDaddy. I’ll try to reach out to their customer support.
Also, considering my lack of knowledge in creating and maintaining a website (too technical for me, though I always try to learn and figure things out myself), do you suggest I switch to WordPress.com instead? Would it make things easier for me?
I really appreciate this, Faisal. Thank you so much!
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Hi @niceyrt
As a non-technical person, WordPress.com is the best place to host your website, where you’ll receive excellent support via forums and live chat 24/7. They also offer free migration of your existing website from your current host to their platform.
Thinking about migrating your WordPress site to WordPress.com? Our expert team can do the moving for you, while your live site remains unaffected – at no cost and with 50% off your first year on our Business plan. The migration process typically takes 2-3 business days. Once it’s complete, we’ll guide you through connecting your domain and getting your new site up and running. To get starteTo learn more about the migration process, please check the following URL.
https://wordpress.com/blog/2024/08/13/move-your-site/
FYI, you’ll need to purchase the Business plan to use third-party themes and plugins. Currently, they’re offering a 38% discount on the yearly plan, which includes a 14-day refund period.
You’ll find the details about the refund at the following URL.
You can process a refund directly through your account. This guide explains the WordPress.com refund policy and shows you how to cancel a purchase or renewal and receive a refund. How to Get a Refund To refund a purchase or renewal, take the following steps: Click on your profile at https://wordpress.com/me. On the side, select the Purchases menu option: Select the purchaseFeel free to let me know if you have any questions. 😀
Regards
Faisal -
Hi @niceyrt
Our expert team can do the moving for you, while your live site remains unaffected – at no cost and with 50% off your first year on our Business plan.
I just noticed that WordPress.com is offering a flat 50% off the first year of their business plan. If you’d like to move, now is the best time to take advantage of this offer and migrate your website to WordPress.com.
Regards
Faisal
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