Can’t Change the title of our Certificate

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  danieldiamzon · Member · Jan 20, 2022 at 2:49 am

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  Hi! Just like to ask how can we change the title of the certificate?

  WP.com: Unknown
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  Correct account: Unknown

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  fstat · Staff · Jan 20, 2022 at 6:51 am

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  Hi there,

  What certificate are you referring to?

  Also, what’s your site’s address so I can have a look and point you in the right direction of getting support?

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  danieldiamzon · Member · Jan 21, 2022 at 1:37 am

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  Hello,

  I am referring to the Course Certificate.
  We are only using one template certificate for all our courses. The title of the certificate is “Course Certificate”, however every completion of our participants and every download of the file, the file name of the certificates is named incorrectly.

  Here is our site’s address https://salad.academy/wp-admin/edit.php?post_type=lp_cert or https://salad.academy/

  Thank you!

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  kokkieh · Staff · Jan 21, 2022 at 3:55 am

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  Hi there,

  Your site is not hosted on WordPress.com, but using the open source WordPress.org software at another hosting provider. We’re only able to help with sites hosted on our servers at WordPress.com.

  Please ask the WordPress.org community for advice instead. They provide support for the version of WordPress you’re using:

  https://wordpress.org/support/forums

  Or if you’re using a plugin to generate the certificate, the better option will be to contact support for that plugin directly.