Can’t change theme

• 

  themooka · Member · May 5, 2008 at 9:55 am

  • Copy link
  • Add topic to favorites

  Keeps telling me preview is not available and to log out and log back in. still not working…….

• 

  tanalei · Member · May 5, 2008 at 5:35 pm

  • Copy link

  I’m getting the same issue. It’s been going on for me for about 5 hours.

• 

  raincoaster · Member · May 5, 2008 at 5:43 pm

  • Copy link

  Please provide a direct link to your blog, starting with http.

• 

  tanalei · Member · May 5, 2008 at 5:50 pm

  • Copy link

  http://tanalei.wordpress.com

  The error you get is:

  Preview not available. Try logging out and then logging back in to get the magic working again. If that doesn’t work, please contact support.

  I have tried on my Windows Machine browsers in Flock, IE and Mozilla. On my Mac I have tried Safari and Flock none of them allow you to see a preview and therefore no changing of the theme.

• 

  raincoaster · Member · May 5, 2008 at 5:54 pm

  • Copy link

  Thanks. Have you done the Cookie Dance: log out, clear browser cache and cookies, restart, and try again. I’m not getting this error, so it must be blog-specific. Thanks for the info about the browsers, very useful.

• 

  tanalei · Member · May 5, 2008 at 5:55 pm

  • Copy link

  Yup Cleared cookies and cache on both machines and all browsers.

• 

  raincoaster · Member · May 5, 2008 at 5:55 pm

  • Copy link

  Then I’d report it to staff via the Support button. That should definitely not be happening.

• 

  tanalei · Member · May 5, 2008 at 5:57 pm

  • Copy link

  I did that as well how long does it usually take for them to respond?

• 

  raincoaster · Member · May 5, 2008 at 5:59 pm

  • Copy link

  Sometimes minutes, sometimes days. No way to tell; probably the first sign they heard you will be that it works, so keep checking. Don’t wait for an email.

• 

  tanalei · Member · May 5, 2008 at 6:01 pm

  • Copy link

  Thanks a bunch!

• 

  raincoaster · Member · May 5, 2008 at 6:02 pm

  • Copy link

  You’re welcome. I just found this, that you’ll want to read:
  https://en.forums.wordpress.com/topic.php?id=27222&replies=8

• 

  tanalei · Member · May 5, 2008 at 6:19 pm

  • Copy link

  Yeah I read over that when searching for a solution but it isn’t even showing the preview.