Can't check out

  • Unknown's avatar
    vandalistic · Member ·

    Almost there – we’re currently finalizing your order.

    Every time I try to Upgrade my membership, Checkout sticks at this.
    Any advice is appreciated.

    The blog I need help with is: (visible only to logged in users)

  • staff-ozmodiar · Staff ·

    Hi,

    I can see the attempted orders, but none of them went through and I cannot figure out why.

    Where are you located in the world (can be a very general description)? Are you using a non-USA bank? It’s a long shot (because I can see the attempted orders), but does this happen if you try to use a different browser?

  • Unknown's avatar
    vandalistic · Member ·

    Tried on my phone and desktop, both safari and chrome, just doesn’t go through strangely and sits saying Almost there – we’re currently finalizing your order.

  • staff-totoro · Staff ·

    Hi there,

    To be safe you have confirmed with your bank or credit card company that they are not blocking the transaction on this end?

    As @staff-ozmodiar mentioned, we can see the attempts on this end, but do not see any error message or indication of a failure on our end. Thanks for checking!

  • Unknown's avatar
    vandalistic · Member ·

    Was using credit card and they said wasn’t them also. Will try next week on a new card

  • staff-totoro · Staff ·

    Hi again,

    Our payments team is not available over the weekend to investigate, but if you continue to have issues please let us know. It may be the case that a different card will work but if not we are happy to take a closer look, thanks!

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