Can't click on pictures to edit

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  stephaniesbookreviews · Member · Jun 3, 2018 at 4:45 pm

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  Whenever I put a picture into my draft post, it will not allow me to click on it to either move or resize it. This happens in the regular and the classic editor (I prefer to use the classic editor in the wp admin). I have already tried clearing browsing cache and cookies, as well as restoring my computer to before it’s most recent updates in case that was affecting it, but the problem is persisting.

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Jun 4, 2018 at 6:34 am

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  Hi there,

  What steps do you use to insert the image? Do you drag-and-drop directly into the editor, or do you use the Add Media button? Can you please give a link to a draft post in the WP-Admin editor where this is happening?

  Can you also please check if using Chrome in incognito mode or using a completely different browser makes any difference in this?

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  stephaniesbookreviews · Member · Jun 4, 2018 at 11:24 am

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  I usually copy and paste, but sometimes I use the add media button, as well. On this draft post I used the add media button:

  https://stephaniesbookreviews.wordpress.com/wp-admin/post.php?post=4673&action=edit

  I don’t have time this morning before work to download a new browser, so I can try that later, but I would prefer not to have to download another one if this can be fixed.

  Thanks so much for your help!!

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  fstat · Staff · Jun 4, 2018 at 12:44 pm

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  Hi there,

  As you can see from the following screenshot I’m able to select the image and edit it:

  http://cld.wthms.co/lFEn11

  So this looks like an issue with your browser. Here’s how to troubleshoot it:

  * Clear your browser’s cache and cookies:

  Solve Common Browser Issues

  * Disable any ad-blocking and security extensions on your browser

  * Log-out and log back into your WordPress.com account.

  * Check that you’re using the latest version of your browser:

  http://www.whatbrowser.org/

  * Try another browser:

  https://browsehappy.com/

  If all of the above doesn’t work or you have more questions, just let me know and I’ll be happy to help!

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  stephaniesbookreviews · Member · Jun 4, 2018 at 9:14 pm

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  The first couple of suggestions didn’t work, but downloading another browser did. I would have preferred not to have to do that, but it works, so I’m happy. Thanks so much for your help!

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  staff-zinnia · Staff · Jun 4, 2018 at 9:25 pm

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  Fantastic :) I’m happy to hear you have this working again.