can’t close account

  • Unknown's avatar
    leanneswift · Member ·

    Hello, I am trying to close my account, but have been getting the following message for the past couple days: ‘We are still in the process of removing one or more of your sites. This process normally takes 15-20 minutes. Once removal is completed, you should be able to close your account from this page.’

    Thanks for your help!

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    We’ll need to remove all content from the site hiswillmyhome.wpcomstaging.com before it can be deleted. Are you okay with us proceeding with this? Please confirm, and we’ll revert the site fully, which will remove anything that was added after upgrading to the WordPress.com Pro plan you had on this site.

    Feel free to let us know if you have more questions.

  • Unknown's avatar
    leanneswift · Member ·

    Yes, I am okay with that. I’m not going to be using this site anymore. Thank you for your help!

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    Thanks for confirming. You’re all set now. You can close your account, which will delete the site as well.

    WP
    Close Your Account
    in WordPress.com Support
    3 min read
    Closing your account deletes all sites you own and all their contents. After a few weeks, the data will be entirely purged from our system, and at this point, the process cannot be reversed. How to Close Your Account To permanently close your WordPress.com account, follow these steps: Consider if you need to close your account by reviewing these alternatives first. Cancel any active

    I’m sorry to see you go. I hope you’ll pick WordPress.com for your next website.

    Regards

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