Can’t close account

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  itproductregistrations · Member · Jul 4, 2024 at 9:10 pm

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  I am trying to close my account entirely.

  I have cancelled my creator plan (within the 14 days).

  When I visit https://wordpress.com/me/account/close

  it says ‘We are still in the process of removing one or more of your sites. This process normally takes 15-20 minutes. Once removal is completed, you should be able to close your account from this page.’

  I have left it overnight but no change.

  Please can you help delete my account, all sites, data etc?

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  itproductregistrations · Member · Jul 4, 2024 at 9:11 pm

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  I should add, when I try to remove the site, it says

  “We are still in the process of removing your previous plan. Please check back in a few minutes and you’ll be able to delete your site.”

  I have also left that overnight after trying.

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  itproductregistrations · Member · Jul 16, 2024 at 8:51 pm

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  Can someone help with this please?

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  itproductregistrations · Member · Aug 12, 2024 at 10:28 pm

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  Please?!

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  rwye1 · Staff · Aug 27, 2024 at 7:57 am

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  Hi there!

  I have checked your account and can see that the sites have all been deleted, which should now allow you to close your account.

  Could you please try to close your account from the direct link here: https://wordpress.com/me/account/close

  We have some more information about this here: https://wordpress.com/support/close-account/

  Please let us know if you continue to run into any further issues