Can't Confirm Request for Refund

• 

  lizfyne · Member · Jul 27, 2011 at 5:08 pm

  • Copy link
  • Add topic to favorites

  I decided to cancel the custom design upgrade. I submitted my request for a refund through the WordPress website, and I received an email to that regard. The email states that for security purposes I must click a link (included in the email) to confirm the cancellation. When I click the link I get a new tab that reads: WordPress Failure Notice. The new page includes a single sentence that reads: Are you sure you want to do this?

  The new page does not include any way to confirm I want to cancel the upgrade, I assume because of the failure.

  How do I confirm my refund? I only have 30 days for the refund, and I’m concerned there’s a problem with the WordPress website that is preventing me from cancelling my upgrade.

  Thanks.
  Blog url: http://waitingforgeorge.wordpress.com/

• 

  staff-blorbo · Staff · Jul 28, 2011 at 5:13 pm

  • Copy link

  It looks like your refund request never went through, but I have canceled and refunded your custom design upgrade as requested.

  Please let us know if you need any further assistance!