Can't Confirm Ugrade Cancellation

  • Unknown's avatar
    lizfyne · Member ·

    I decided to cancel the custom design upgrade. I submitted my request for a refund through the WordPress website, and I received an email to that regard. The email states that for security purposes I must click a link (included in the email) to confirm the cancellation. When I click the link I get a new tab that reads: WordPress Failure Notice. The new page includes a single sentence that reads: Are you sure you want to do this?

    The new page does not include any way to confirm I want to cancel the upgrade, I assume because of the failure.

    How do I confirm my refund? I only have 30 days for the refund, and I’m concerned there’s a problem with the WordPress website that is preventing me from cancelling my upgrade.

    Thanks.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    We Volunteers cannot help you; only Staff can. I will flag this thread so it gets Staff attention.

  • Unknown's avatar
    lizfyne · Member ·

    Thanks! I don’t know how to reach the staff.

  • Unknown's avatar
    timethief · Member ·

    Here’s the link http://en.support.wordpress.com/contact/ Type “upgrade refund” into the searchbox. After you use the searchbox at the bottom of the page there will be a section that says “Have you found the answer to your question?” You can choose either “Yes I found the answer to my question.” or “No I didn’t find the answer to my question and I would like to contact support for help.” The no option will reveal the contact form.

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