cant connect domain i own

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  stelin368 · Member · Jul 16, 2025 at 10:51 pm

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  I already bought a domain from another provider and have set the nameservers to WordPress, but when I try to connect it, it doesn’t work — and WordPress is asking me to pay instead.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  josefhtest · Member · Jul 16, 2025 at 11:01 pm

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  Hi there,
  
  Could you walk me through the steps you are taking to connect your domain? Have you tried the steps from this guide? Connect a domain to WordPress.com

  Could you share a screenshot of the upgrade message that you are receiving? Here is a guide on how to take screenshots: https://wordpress.com/support/make-a-screenshot/

  I look forward to your reply.

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  stelin368 · Member · Jul 16, 2025 at 11:09 pm

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  From my domain provider, I have already set the nameservers. After setting the nameservers, I proceeded to “Add my own domain” via WordPress, and the result is as shown in the screenshot.

  

  

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  syhussaini · Member · Jul 17, 2025 at 8:50 am

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  It can take anywhere from 4 to 72 hours for the changes to fully update everywhere. Once that’s done, you’ll be able to connect your domain by going to Upgrades → Domains (if you’re using the Default Admin interface) or Hosting → Domains (if you’re using WP Admin). Here is a step by step guide.

  Just keep in mind, connecting (or “mapping”) a domain to WordPress.com is free, but only if you’re on a paid WordPress.com plan.

  

  If it’s still not working after the nameservers have fully updated, let me know your current WordPress.com plan and your domain name, and I’ll help you out!

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  stelin368 · Member · Jul 17, 2025 at 11:00 am

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  I’m using the free plan on WordPress, and the domain I recently purchased is banpdm-pabar.id from another provider

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  themagicrobot · Member · Jul 17, 2025 at 11:33 am

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  You still need a paid plan if you want to use that custom domain (and make it the primary domain) with a site built here at WordPress.com. A Personal plan would be the cheapest.

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  elcristofue · Member · Jul 17, 2025 at 12:24 pm

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  Hello @stelin368!

  As @themagicrobot mentioned, if you’d like to connect a domain to your WordPress.com site and use it as the primary address, you’ll need to upgrade your site first. You can do that by following this guide:
  
  https://wordpress.com/support/manage-purchases/upgrade-your-plan/

  Once your site is upgraded, you’ll be able to connect your domain and set it as the primary address by following the steps here:
  
  https://wordpress.com/support/domains/connect-existing-domain/

  If you’re unsure which plan to choose, just share a bit more about the features you’re looking for, and I’ll be happy to recommend the best fit for your needs.

  Let us know if you have any questions or need any extra help. We’re here for you!