Can’t connect or login to woocommerce.com

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  info52f326410db · Member · Jul 9, 2025 at 9:13 am

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  Describe the bug
  I try to login at woocommerce.com and it takes me down a path which fails to execute. Please see steps below.

  To Reproduce

  go to woocommerce.com
  Click on ‘login with wordpress.com’
  On the page which says “Connect an existing WooCommerce.com account to your WordPress.com account to continue managing existing purchases, tickets and subscriptions”. Choose > I have an existing account.
  It asks for > “Enter your old WooCommerce.com username and password to complete the connection“. It also says > “Account found – there is already an account with this email address. Please enter username and password.”
  (I don’t know how it has found an account. I am using a private window.)

  Enter correct woocommerce.com details.
  Get the following response. “Invalid Login – please enter a valid username and password below.”

  This is utter nonsense and has been going on for sometime. It is now at a critical point as I am trying to actually buy a plugin (the xero plugin) but this is proving impossible as I can’t login. Your connection with wordpress’ login portal has been disastrous to say the least.

  Please provide a solution to allow me to actually login and make a purchase.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)