Can’t connect to my account

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  heysaladja · Member · May 16, 2020 at 11:59 pm

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  Hi,
  I have domain from godaddy and I decided to connect it with WordPress . I went to WordPress and selected I have domain then went to map domain and directed to plan I choose the $8 monthly which I paid $96 for a year . And followed the directions to map the domain then afterwards I mis I closed tabs . Now only I realized that I did not register to WordPress but I input my email in payment section (email visible only to moderators and staff) with my number [redacted] . Now my question how am I going to log in again? Please help me .

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  supernovia · Staff · May 18, 2020 at 6:02 pm

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  Hi @heysaladja, that’s this account, and I don’t see an upgrade yet. I’m wondering if you have another account with a typo in it. Can you tell me the domain name you bought for it so I can try to look it up?

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  heysaladja · Member · May 24, 2020 at 9:09 am

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  Hi,
  This account is different, I purchase directly without thinking I not have account connected. My domain http://www.pinoynewsabroadcom.wordpress.com
  I map with my http://www.pinoynewsabroad.com.

  Thank you

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  staff-mckluskey · Staff · May 24, 2020 at 9:26 am

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  That domain was connected to a site on another WordPress.com account – it is using a different email address than the one you are posting from.
  It is the same email address to which you have received your receipt after the purchase. Use it to log into the correct account and, if you don’t remember the password, go to:

  https://en.wordpress.com/wp-login.php?action=lostpassword

  If that does not help, please check out this page and fill out the Account Recovery form to regain access to the account:

  https://wordpress.com/support/account-recovery/

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  heysaladja · Member · May 26, 2020 at 12:53 am

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  Hi guys,
  Thank you for your time to respond . staff-mckluskey could pls at least send me at least what letter start and end my mail that i used . I check with my mails but non of them upgraded. Please …

  Thank you

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  kokkieh · Staff · May 26, 2020 at 5:41 am

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  We’re not able to provide you with any information about the email address for another account.

  Please fill out the account recovery form that staff-mckluskey linked to above, then someone will follow up with you via email. Once we’ve verified that you own that account, we can tell you the email address and help you regain access.