Can't connect to my dashboard
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Malfunctioning plug in is not allowing me to get into my dashboard, tried FTP login but it is not letting me in.
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Looks like your site is using self-hosted WordPress.org on an external hosting provider e.g. Bluehost, Siteground etc.
This support channel handles assistance to WordPress.com hosted sites and the guidance provided here won’t be relevant to WordPress.org sites hosted with an external hosting provider.
You can get some help in the support forums at https://wordpress.org/support/forums/ or contact the support team of your hosting provider to reset your FTP access or delete the malfunctioning plugin.
WordPress.org and WordPress.com are different entities with separate documentation and support forums. It can be little confusing; more information about the differences can be found here: https://en.support.wordpress.com/com-vs-org/
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