Can't connect to my site via wifi but can via cellular or TOR?

  • Unknown's avatar
    stewartian · Member ·

    Hi,
    I’m just trying to get this site running consistently but at the moment it seems I can’t connect to my site via wifi but can via cellular or TOR?

    It seems to right itself after a period and this time around looked to be caused by trying to access the site via wifi on the iOS app.

    I’m really confused so if anyone can shed any light on the issue that would be amazing!

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    alexjgustafson · Member ·

    Hi there,

    I was able to view all the sites on your account, the WordPress.com site and your two self-hosted sites with Jetpack enabled, over a WiFi connection.

    From the way you’ve described the problem, it sounds like your Internet Service Provider that your wifi connects to may be having some issues connecting with WordPress.com (or your hosting provider on the self-hosted sites.) If it was a hosting-side problem, the site would also not load on mobile networks.

    The next time you cannot connect to your site over wifi, would you please follow these steps to run a Traceroute?

    Advanced Browser Troubleshooting

  • Unknown's avatar
    stewartian · Member ·

    Hi Alex,

    Thanks for the quick reply. I will run a trace route when I have a chance, I think I might be experiencing what these guys have been:

    https://ios.forums.wordpress.org/topic/website-not-accessible-after-using-app

    which someone believes is related to this:
    https://ios.forums.wordpress.org/topic/app-xmlrpc-requests-and-modsecurity

    Would that make sense to you at all?

    Thanks!

  • Unknown's avatar
    alexjgustafson · Member ·

    Those could definitely be related. Are you seeing this happen on all your sites (including your WordPress.com site) or just your self-hosted sites?

    Before (or after :) ) running the traceroute, another good first step is to whitelist your wifi’s IP address in Jetpack for your self-hosted sites.

    https://ios.forums.wordpress.org/topic/website-not-accessible-after-using-app#post-13642

    Because if it’s not your hosting provider blocking, it may have been Jetpack Protect doing so assuming that XML-RPC is the culprit here.

  • Unknown's avatar
    stewartian · Member ·

    Hi Alex,

    Ok I have now installed the rename XMLRPC plugin, placed my IP addresses on the whitelist and this is the trace route;

    traceroute to stewartian.co.uk (88.208.252.219), 64 hops max, 52 byte packets
    1 192.168.0.1 (192.168.0.1) 0.552 ms 0.214 ms 0.197 ms
    2 109.246.46.149 (109.246.46.149) 1.398 ms 1.378 ms 1.044 ms
    3 109.246.32.126 (109.246.32.126) 7.518 ms 7.499 ms 7.535 ms
    4 oneandone.franceix.net (37.49.236.42) 15.067 ms
    linx.bb-c.the.lon.gb.oneandone.net (195.66.224.98) 18.311 ms
    oneandone.franceix.net (37.49.236.42) 15.168 ms
    5 po1-10.bb-d.con.glo.gb.fasthosts.net.uk (88.208.255.57) 13.297 ms
    xe-0-0-1.bb-a.ba.slo.gb.oneandone.net (212.227.120.26) 15.038 ms 15.331 ms
    6 te6-2.gw-dist-0-sh.dc3.dis.glo.gb.fasthosts.net.uk (88.208.255.147) 11.847 ms 11.805 ms
    te6-2.gw-dist-1-sh.dc3.dis.glo.gb.fasthosts.net.uk (88.208.255.148) 10.682 ms
    7 te8-1.gw-dist-0-sh.dc3.dis.glo.gb.fasthosts.net.uk (88.208.255.131) 17.048 ms
    88.208.252.219 (88.208.252.219) 11.014 ms 11.981 ms

    And now I have just tried to use the app and it seems to be fine. So I am guessing it was the XMLRPC.

    But all good!

    Thanks for your assistance!

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