Can’t connect to my wordpress account

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  darakindelomenid49d5cb3dd · Member · Mar 10, 2024 at 4:30 pm

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  Hello,

  I can’t connect to my account (email visible only to moderators and staff) because of 2FA that I never put in place in first time

  I search everywhere no options to get it back

  The questions are :

  why do you (aka wordpress) activate 2FA on my account ?

  How can I get my site back ?

  At first I connect with google, I already change password but access to admin page because of 2FA

  Thank’s in advance for answering

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · Mar 11, 2024 at 6:13 pm

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  Hi there!

  Thanks for reaching out! Two-Step Authentication is a multi-step process that can only be set up by the account owner. You can find detailed instructions on how to enable it here: https://wordpress.com/support/security/two-step-authentication/

  If you’ve lost access to your backup codes, please send an email from the account’s email address to passwordhelp@wordpress.com, explaining your situation. We’ll do our best to assist you further.

  I hope this clarifies things! Let us know if you have any questions or need assistance with anything else. We’re here to help!