Can't connect to theme files with Filezila. Also, a dashboard and website are white out.
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I got a Bitnami WordPress through AWS EC2.
While editing through WordPress dashboard, I edited function.php file.
Since then, I can not reach to the dashboard and neither website as well.
In order to solve this issue, I tried to connect remotely with using Filezila.
However, it only shows me this message.‘Status: Connecting to (my website’s IP address)…
Response: fzSftp started, protocol_version=8
Command: keyfile ‘/xxx/zzz/Desktop/weleda.pem’
Command: open ‘bitnami@(my website’s IP address)’ 22
Command: Trust new Hostkey: Once
Error: Disconnected: No supported authentication methods available (server sent: publickey)
Error: Could not connect to server’I created a key-pair to use Filezila because I did not make when I got this website’s WordPress account in EC2.
Now, I have a key-pair file with pem format and applied to Filezila.
Also, I tried to fill out for host, ‘my website’s IP address’ and for username, ‘bitnami’.
I’ve tried so many different ways even with Cyberduck, and changing a key-pair file format from pem to ppk.
In Cyberduck, it required me a password somehow then I can’t connect neither from Cyberduck.
Yet, it seems there is another issue which I couldn’t find by myself to connect my WordPress account with Filezila.Could you please give me your advice in order to recover my WordPress website and dashboard?
If I can connect to the theme files in my WordPress account, it helps me to recover my website and a dashboard back.
I’ve asked for a support to AWS EC2, yet, they answered me to ask in WordPress. -
@schabibi This forum deals with support for WordPress.com services only. Since your are using a self-hosted version of WordPress you may open a ticket at https://wordpress.org/support/
Good day!
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