Can't connect to wordpress.com blogs in a specific computer
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I’m having a strange problem with a specific computer (Windows 7) in which I simply can’t access WordPress[dot]com sites, but I can access the WordPress Main site, and I can login my account. The problem seems to be with other sites using subdomains (my blogs and other user blogs), they simply doesn’t load.
– I tried using different browsers: Opera, Sleipnir, IE11, Waterfox and nothing.
– I already tried to connect using a VirtualBox WindowsXP and nothing (on the same PC tha has the problem).
– I changed the DNS settings, and nothing.
– I used OperaTurbo and nothing
– I checked the hosts file and it’s on default config.I can access using my through Linux and Windows on my notebook, and on my Mobile phone, so it’s not related with the domain or my account.
The blog I need help with is: (visible only to logged in users)
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In order to help you Staff need to know your specific computing environment details. Please work through what follows and report back.
1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.
2. If you are using an IE browser in compatibility mode please disable that mode. http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view
3. If you are running one of the browsers and versions listed at http://browsehappy.com/
(a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm(b) Make sure that you have both third-party cookies enabled and JavaScript enabled
http://en.support.wordpress.com/third-party-cookies/
http://www.google.com/adsense/support/bin/answer.py?answer=12654(c) Disable all browser extensions or add-ons temporarily. Know also that security and firewall programs and programs that run incognito mode may need to be temporarily disabled as well.
(d) Try enabling HTTPS: http://en.support.wordpress.com/https/
Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions
4. You can use this link to see if your flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not then go to http://www.adobe.com/products/flashplayer/ and download and install the latest version of flash.
5. Try using another browser.
6. If you are not successful please provide this info:
(a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
(b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/
(c) Exactly what you experience including what any error reports you receive state.I typed modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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1 – I tested with no success on Opera 33, IE11, Maxthon Cloud and FFX40
2 – Not using compability mode
3 – Not using outdated browser
a – Already cleared caches in all browsers
b – I have cookies and js enabled
c – all done
d – done
4 – flash updated
5 – done
6 – I think the problem is related to my ISP DNS, because I can access the blogs via shared connection from my cellphone (Oi Mobile Carrier).BUT the STRANGE part is that even using my ISP (TIM 3g) I CAN access the WordPress.com main site, and I CAN login on my dashboard, but ANY SUBDOMAIN (ANY blogs or subdomain related to wordpress, like FORUMS.WORDPRESS.COM) does not load (i’m using another connection at this moment).
I already tried change several DNSs, and already tried to flush the DNS cache, but the problem still occurs.
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BUT the STRANGE part is that even using my ISP (TIM 3g) I CAN access the WordPress.com main site, and I CAN login on my dashboard, but ANY SUBDOMAIN (ANY blogs or subdomain related to wordpress, like FORUMS.WORDPRESS.COM) does not load (i’m using another connection at this moment).
I recommend that you contact your ISP, and notify them about this issue. Let’s try ruling out an ISP-level block first.
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Thank you for your help… But I will use proxies until I change my ISP, in some weeks.
Recently I tested other tools, other DNS, ping and traceroute and no success again. I guess, TIM is by some reason blocking access to LB.WORDPRESS.COM…
TIM Brazil has a REALLY BAD support, and I will not lose my time anymore talking to that crappy service/isp.
Thanx again.
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tried again a ping/tracert, and it worked. Two minutes later, tried again, and it doesn’t work again.
in resume, I can access the subdomains in about 10% of the time only.
goodbye
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c:>tracert lb.wordpress.com
Rastreando a rota para lb.wordpress.com […]
com no máximo 30 saltos:[IPs removed]
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I’m sorry you’re not having luck with your ISP. Please keep me posted once you switch your ISP. :)
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