Can't contact support!

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  jillhenderson · Member · Aug 30, 2011 at 9:23 pm

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  Yikes, I waited until staff returned fromt their trip and now I can’t contact them using the new contact support page!
  I’m still having trouble with my post titles not appearing on the home page. Anyone know how to get a hold of support personnel? Here’s a link to my post on the forum:
  https://en.forums.wordpress.com/topic/not-showing-post-title-on-home-page?replies=9

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Aug 30, 2011 at 9:39 pm

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  Hi Jill,
  Try this link again please.After you use the searchbox, under the search results, at the bottom of the page there will be a section that says “Have you found the answer to your question?” You can choose either “Yes I found the answer to my question.” or “No I didn’t find the answer to my question and I would like to contact support for help.” The no option will reveal the contact form.

  If the link does not work for you then please email support@wordpress.com

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  timethief · Member · Aug 30, 2011 at 9:41 pm

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  Also if you choose the post format “asides” and do not type in a title then be aware that could be your problem.
  Coraline – Standard, Aside, Gallery

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  jillhenderson · Member · Aug 30, 2011 at 10:01 pm

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  Thanks, timethief.

  When I go to support and hit the search button, nothing happens. But I’ll try emailing them.

  As to the post title I am definitely not selecting “aside” as a post option. I’m selecting “standard”. It’s happened several times now and if I goof with it about 20 times, switching between aside, gallery and standard and hitting update between each, it sometimes works. But gosh it’s getting old.

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  timethief · Member · Aug 31, 2011 at 12:48 am

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  Best wishes with getting a fix for this Jill. It must be annoying.

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  jillhenderson · Member · Aug 31, 2011 at 1:04 am

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  Thanks. I sent them an email. Also, I did the switching back and forth thing again and it worked… so strange!

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  lorimayne · Member · Sep 8, 2011 at 1:12 am

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  I can’t get hyperlinks to work, nor can I contact support. Can anyone help? Thanks!

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  raincoaster · Member · Sep 8, 2011 at 1:14 am

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  Yes.

  Please refer to the hundreds of other posts in the forum on the links issue. There are maybe ten on the front page of the forum right now, most with the solution in them.

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  alfredoelectroboy · Member · Sep 8, 2011 at 2:33 am

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  yes I also experienced the same thing, had two days to contact the contact wordpress (support@wordpress.com) and this link (http://en.support.wordpress.com/contact/) and look ….. no response. I seemed to look frustrated

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  jillhenderson · Member · Sep 8, 2011 at 2:33 am

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  For timethief – thanks for your help (now and in the past). I did get a hold of support and wouldn’t you know it, the very next post went off without a hitch! Figures, doesn’t it? Anywho, just thought I’d say thanks again. You’re always very helpful (they should pay you to do this if they don’t already!)

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  timethief · Member · Sep 8, 2011 at 3:16 am

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  @Jill
  Ha! Wouldn’t you know it? Could be that Staff did some backend magic and fixed it for you. Thanks for the kind words and blog on! :)

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  timethief · Member · Sep 8, 2011 at 3:17 am

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  @alfredoelectroboy
  I’m sorry Staff haven’t got back to you as yet. Please be patient.