Can’t contact WordPress to raise support request

• 

  durabledba · Member · Dec 15, 2022 at 12:31 pm

  • Copy link
  • Add topic to favorites

  I’m having problems in the console, this include stats not loading and scheduled posts not showing, has been happening for nearly a week. Also the contact support features are not working so I can’t raise a request through the normal forms. The plan I am on is “business”.

  The blog I need help with is: (visible only to logged in users)

• 

  staff-95percentghost · Staff · Dec 15, 2022 at 1:11 pm

  • Copy link

  Hi there, do you see any particular errors if you try heading to your site’s WP Admin dashboard (guide: https://wordpress.com/support/dashboard/ ) and do your stats and posts show up after you’ve visited the WP Admin dashboard?

• 

  durabledba · Member · Dec 15, 2022 at 2:16 pm

  • Copy link

  I can’t get to the admin dashboard. If I go back to login, it takes me to my homepage then after a few seconds the screen refreshes and goes blank. The same happens if I try from a different PC.

• 

  staff-zinnia · Staff · Dec 15, 2022 at 3:26 pm

  • Copy link

  Good Morning –

  I actually had this same thing happen to me yesterday. I pinned it down to being a network error with my Starlink connection. Once I switched networks to my slow cable internet line, and back again to Starlink it worked like magic. On Twitter we had another user who found success by signing out and back in to their WordPress.com account. Can you try that for us?

• 

  durabledba · Member · Dec 15, 2022 at 6:07 pm

  • Copy link

  Thanks, simply logging out and then back in again worked!