Can't create a new account
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I successfully have my personal WordPress account with no issues.
My problem is that I’m trying to create a new account (with a different email) for work. I go to the sign up page an put in all of the correct information (email, user, password, etc), and click ‘Create Blog’. However, the page simply reloads, with all of the information that I have put in still filled out. The page isn’t resetting, but just takes me back to the top. All of my information that I put in checks out (they have the green check mark beside it), but it won’t let me create this new account.
Please help me out here? Thanks
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That means you need to log out and clear your browser cache and cookies. http://en.support.wordpress.com/browser-issues/ Then, without logging in, register the new account.
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You cleared your cookies and this still happened?
What is the URL for the username account that you are trying to register? -
Please work through what follows and report back.
1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.
2. If you are using an IE browser in compatibility mode please disable that mode. http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html
3. If you are running one of the browsers and versions listed at http://browsehappy.com/
(a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm(b) Make sure that you have both third-party cookies enabled and JavaScript enabled
http://en.support.wordpress.com/third-party-cookies/
http://www.google.com/adsense/support/bin/answer.py?answer=12654(c) Disable all browser extensions or add-ons temporarily.
(d) Try enabling HTTPS: http://en.support.wordpress.com/https/
Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions
4. You can use this link to see if your flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not then go to http://www.adobe.com/products/flashplayer/ and download and install the latest version of flash.
5. Try using another browser.
6. If you are not successful let us know:
(a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
(b) Exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/
(c) Exactly what you experience including what any error reports you receive state. -
the url I want is extraecoart.wordpress.com
the email is (email visible only to moderators and staff) -
P.S. Please provide your detailed report for Staff as I have tagged this thread for a Staff follow-up. Then subscribe to the thread so you are notified when they respond, and please be patient while waiting.
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I checked out everything on the provided list, so I’m giving the information you said to give in step 6
(a) I am using a MacBook Pro
(b) I am using Chrome 35 (the most up to date version)
(c) I am trying to create a new account, and when I try to submit the information, I am taken back to the top of the sign-in page, with all the information I typed in still intact. I have posted for help on the wordpress forum, and followed all the steps provided to try and help me, but none of the suggestions have worked. -
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Hi there,
I’m sorry for the trouble you’re having with that signup form. Thanks for providing all of those details!
After you fill out the signup form, do you see green check marks next to each field on the form (next to email address, username, password, and blog address)?
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