can't customize

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  lostatseeblog · Member · Apr 17, 2017 at 12:43 pm

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  Hi, I’m new to wordpress and I can’t customize, the customize button does not respond when I click on it.
  Please help

  The blog I need help with is: (visible only to logged in users)

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  mabinn · Member · Apr 17, 2017 at 10:01 pm

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  Hmmm, that’s unusual, but sounds fixable. Have you tried other ways of accessing your Customizer menu? Another method would be to check your Dashboard at lostatseeblog.wordpress.com/wp-admin (this is the first screen you see when you log into the administration area of your blog). Once there go to Appearance → Customize and you’ll be directed to the Customizer menu.

  For more info about these tools check out the Dashboard Support page and the Customize Support page.

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  hacchism · Staff · Apr 17, 2017 at 10:12 pm

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  Hi @lostatseeblng,

  @mabinn provided a good way. In addition, the issue might be caused by the Web browser. Please clearing a cache of your Web browser once, and try again.

  Thanks!

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  hacchism · Staff · Apr 17, 2017 at 10:14 pm

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  Browser issues
  https://en.support.wordpress.com/browser-issues/

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  timethief · Member · Apr 17, 2017 at 10:17 pm

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  Make sure you are running an up to date browser version found at http://browsehappy.com and make sure you have third party cookies enabled. https://en.support.wordpress.com/third-party-cookies/#how-do-i-enable-third-party-cookies

  Read all the tips here https://en.support.wordpress.com/browser-issues/ Try clearing your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache
  Disable any adblocker browser add-ons.
  Try using another browser.

  If you are not successful please post this specific info here:
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/

  Then type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.